Refund Policy

24-Hour Money-Back Guarantee
KuroHost offers a 24-hour money-back guarantee on all hosting services. If you are not satisfied with our service within the first 24 hours of your initial purchase, you may request a full refund.

1. Money-Back Guarantee

KuroHost offers a 24-hour money-back guarantee on all hosting services. If you are not satisfied with our service within the first 24 hours of your initial purchase, you may request a full refund.

This guarantee applies to:

• Minecraft Hosting plans
• VPS Hosting plans
• Web Hosting plans

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• Refund request must be made within 24 hours of the initial purchase
• This is your first purchase with KuroHost or first purchase of this service type
• The account has not violated our Terms of Service or Acceptable Use Policy
• No excessive resource usage or abuse has occurred
• Payment method allows for refunds

3. Non-Refundable Items

The following are not eligible for refunds:

• Domain name registrations or transfers
• SSL certificates
• Setup fees or migration fees
• Add-on services purchased separately
• Services cancelled after the 24-hour period
• Renewal payments
• Administrative fees
• Accounts suspended or terminated for Terms of Service violations

4. Refund Process

To request a refund:

• Submit a refund request through our support ticket system or email support@kurohost.com
• Include your account details and reason for the refund request
• Our team will review your request within 1-2 business days
• If approved, refunds will be processed and credited within 5-10 business days
• Refunds will be issued to the original payment method

5. Partial Refunds

In some cases, we may offer partial refunds at our discretion:

• Service issues that were not resolved in a timely manner
• Extended downtime beyond our SLA guarantees
• Billing errors or overcharges

Partial refunds are calculated on a pro-rata basis for the unused portion of the service period.

6. Cancellation Policy

You may cancel your service at any time through your account dashboard or by contacting support. However:

• Cancellations after the 24-hour money-back guarantee period are not eligible for refunds
• Your service will remain active until the end of the current billing period
• No pro-rated refunds are given for early cancellations after the guarantee period
• You are responsible for backing up your data before cancellation

7. Service Credits

In cases where a refund is not applicable, we may offer service credits at our discretion. Service credits can be applied to:

• Future service renewals
• Upgrades to higher-tier plans
• Additional services or add-ons

Service credits are non-transferable and cannot be exchanged for cash.

8. Dispute Resolution

If you disagree with a refund decision, you may:

• Request a review of your case by our senior management
• Provide additional information or documentation to support your request
• Escalate the matter through formal dispute channels

We are committed to fair and transparent refund practices and will work with you to reach a satisfactory resolution.

9. Abuse Prevention

KuroHost reserves the right to deny refund requests that appear to be fraudulent or abusive, including:

• Multiple refund requests from the same customer
• Pattern of ordering and requesting refunds
• Excessive resource usage before requesting a refund
• Violation of our Terms of Service

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

11. Contact Us

If you have questions about our refund policy or wish to request a refund, please contact us:

Please include your account information and a detailed explanation of your refund request.

This refund policy is designed to be fair to both our customers and our business. We appreciate your understanding and support.